Shipping & Delivery

(*Shipping policy is applicable to online store customers, updated in September 2022.)

How Much Does The Shipping Fees Charge

The price of shipping varies depending on your items, shipping address, and shipping method. Days are business days which means the weekends and holidays should not be taken into account. 

  • Local Shipping (shipped from nearby stores and facilities)
Collections Shipping Methods Shipping Fees
Ceiling Lights 3-5 Days Expedited Local Shipping $20 - $33.99 USD per Item
Ceiling Fans 3-5 Days Expedited Local Shipping $20 - $33.99 USD per Item
Chandelier 3-5 Days Expedited Local Shipping $20 - $29.99 USD per Item
Island Lights 3-5 Days Expedited Local Shipping $20 - $29.99 USD per Item
Floor Lamps 3-5 Days Expedited Local Shipping $20 - $29.99 USD per Item
Mirror Lights 3-5 Days Expedited Local Shipping $10 - $29.99 USD per Item
Pendant Lights 5-8 Days Fast Local Shipping $10 - $19.99 USD per Item
Track Lights 5-8 Days Fast Local Shipping $10 - $19.99 USD per Item
Wall Sconces 5-8 Days Fast Local Shipping $10 - $15 USD per Item
Table & Desk Lamps 5-8 Days Fast Local Shipping $10 - $15 USD per Item
Motion Sensor Lights 5-8 Days Fast Local Shipping $10 - $15 USD per Item
Gifts 5-8 Days Fast Local Shipping $10 - $15 USD per Item

  • Standard Shipping
All Lighting Spares 8 - 15 Days Standard Shipping $10 USD per kg
All Lighting Fixtures 8 - 15 Days Standard Shipping $10 USD per kg

  • Ocean Shipping
Wholesale Products 25 - 30 Days Ocean Shipping $5 USD per kg
New Arrivals 25 - 30 Days Ocean Shipping $5 USD per kg
Custom-made Items 25 - 30 Days Ocean Shipping $5 USD per kg

 

How Do I Estimate The Delivery Time?

Estimated Delivery Time= Processing Time + Shipping Time. Please add the processing time to the shipping time for an estimate as to when you will receive your order. For every product in our collections, the estimated delivery time has listed on each product page or checkout page for your reference.

  • Delivery time of in-stock products and gift items

*Processing Time: 1 - 3 business days.

Once the products have been entered and stored in the warehouses or relevant logistics service facilities, we will update the labels to the in-stock item labels. Then If you place an order on these products, we will process and ship out your order within 1-3 working days, along with a fast expedited local shipping service.

COUNTRIES SHIPPING TIME SHIPPING CARRIERS SHIPPING METHODS AND FACILITIES
United States 3-7 Business Days UPS, USPS, DHL, AMZL Fast/Expedited Delivery, orders ship from CA 91748 USA, or the nearest warehouses
United Kingdom (A): 3-7 Business Days Royal, Yodel, AMZL Fast/Expedited Delivery, orders ship from ST1 6AZ England, or the nearest warehouses
(B): 5-7 Business Days GSL, Forceparcel Fast Shipping, orders ship from Moormerland 26802 Germany
Canada 3-8 Business Days Canada Post, AMZL Fast/Expedited Delivery, orders ship from M1W 2T6 Ontario, or the nearest warehouses
Germany 3-7 Business Days Deposit, DHL, DPD, AMZL Fast/Expedited Delivery, orders ship from Moormerland 26802 Germany, or the nearest warehouses
France 3-8 Business Days Chronopost, AMZL Fast/Expedited Delivery, orders ship from France or Germany
Italy 3-8 Business Days Poste Italiane, AMZL Fast/Expedited Delivery, orders ship from Italy or Germany
Other Continental Europe 5-9 Business Days AMZL, Chronopost Fast/Expedited Delivery, orders ship from Germany, France, or Italy
Australia 5-7 Business Days Australia Post, AMZL Fast/Expedited Delivery, orders ship from Sydney

To make things easier, as mentioned above, for every product in our collections, the estimated delivery time is listed on each product page and checkout page for your reference. We will update the shipping info at any time according to our inventory data. For example, if a ceiling fan has entered a US warehouse, we will then update the estimated shipping time list by changing 8-13 working days to 3-8 working days.

  • Delivery time of spares, accessories, wholesale price products, new arrival products, custom-made products, and out-of-stock products 

*Processing Time: 3 - 5 business days.

Depuley we consider the new-in products are custom-made-to-orders or those recently launched at online store, excluding other channels. These products are usually in a stage of production or on the way coming to our warehouses on different continents. Therefore, it will take a longer time for us to process before shipping out, which results in a longer delivery time than that of the in-stock product. But even so, we’ll always work hard to get your order to you as quickly as possible. 

COUNTRIES DELIVERY TIME SHIPPING METHODS
United States 8-12 Business Days Standard Shipping
25-30 Business Days Sea Shipping (Buy beforehand, Get 1 free lamp gift)
United Kingdom 8-10 Business Days Standard Shipping
25-30 Business Days Sea Shipping (Buy beforehand, Get 1 free lamp gift)
Canada 10-15 Business Days Standard Shipping
25-30 Business Days Sea Shipping (Buy beforehand, Get 1 free lamp gift)
Germany 8-10 Business Days Standard Shipping
France 8-12 Business Days Standard Shipping
Italy 8-12 Business Days Standard Shipping
Continental Europe 8-15 Business Days Standard Shipping
25-30 Business Days Sea Shipping (Buy beforehand, Get 1 free lamp gift)
Australia 10-12 Business Days Standard Shipping
25-30 Business Days Sea Shipping (Buy beforehand, Get 1 free lamp gift)

*Please note that Depuley's online store is the one of sale channel for holding New Products Releasing. All new products designed by Depuley will be launched here at first. 

Shipping Addresses Details

We have established our warehouses for logistics on different continents. Here're the detailed shipping addresses for your reference.

COUNTRIES SHIPPING ADDRESSES / WAREHOUSE BASES
United States 730 Epperson Dr, City of Industry, CA 91748, USA
United Kindom Far Green Industrial Estate Chell Street, Unit 10, Stoke-on-Trent, ST1 6AZ
Canada Dingli Sunbridge Global Logistics Inc. 3500 Pharmacy Avenue Unit 4 Scarborough, Toronto, M1W 2T6
Germany Nordic-sale Westerwieke 159, 26802 Moormerland Germany

In order to provide the best shipping service, please confirm your name, address, email, and phone number when placing an order. (Please be assured that Depuley we treated personal data as one of importance, and will follow our privacy policy to protect all the collected data from being unauthorized used.)

How Do We Ship?

After you order online, our logistics provider will follow up immediately and check out the inventory, then coordinate with the carriers to pick up and package your products. Once done, we will receive an order tracking number from the carriers and at the same time fulfilling your orders, by sending emails to you about the shipping confirmation. Once the freight is loaded, the carrier will tender the shipment to your local destination, or to the airport, or to the sea terminal, where it will be put on and deliver. (*Note: Due to the current COVID-19 pandemic worldwide, there may be delays in delivery. But we are open as usual and always work hard to get your order to you as quickly as possible.)

Can I Trace My Package/Parcel? 

Absolutely, all sent orders are traceable. At first, you will receive shipping confirmations from us once your order was shipped out. After that, we will keep you informed of the latest status by sending email notifications to you until your orders are finally delivered. Except for email notifications, you're able to initiatively track your order at the third-party logistic site, such as usps.comups.comuniuni.comcanadapost17track.netswiship.comyodel, or visit the "track my order" page for details.

*Please note that orders shipped by AMZL are traceable too. AMZL is one of the reliable and fast shipping services that we often ask for. However, they always complete the order delivery first before updating the tracking info to us. Therefore we may not inform you of the tracking number but instead, notify you by email about the ship-out arrangements once you have ordered online. The ship-out email includes the estimated delivery dates that are provided by AMZL.

What If My Order Is Missing? 

In case of a shipment that went missing as the result of an error by the carrier (and after the complaint procedure of the carrier has been completed), we will either refund you or will try to re-ship the ordered product. In case a shipment still has not been delivered at your delivery address (or the pick-up point) 14 days after the shipment date, you have the obligation to inform the guest service by email within 14 days (meaning: ultimately 28 days after the shipment date).

  • What happens if I am not at home or can’t be at home at the time of delivery? In case of absence at the delivery time, as mentioned above,  we will keep you informed of the latest status by sending email notifications to you until the orders are finally delivered to your hand. Therefore, please pay attention to your email, cuz it will be your responsibility to collect the package from the place and in the time scale indicated. If the deadline is passed, your orders will be kept by the local carriers, or maybe just returned to our warehouses, which therefore becomes your responsibility to make contact with our customer services to re-organize another delivery at your cost.

BlOGS, nEWS AND tRENDS

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Post Reviews Get 10% Coupon for your any orders at any time in the future!
Quality Satisfaction & After Sales Replacements support. 1 year Full or Limited Warranty included
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Youtube Channel @Depuley-Light Your Life
24/7 Customers Support depuley@dingliled.com
Instagram Channel @Depuley_lights